Frequently Asked Questions

Where do I start?

Starting with our beginner-friendly kits is highly recommended as an excellent entry point. These kits are available in two nicotine strengths: 3mg and 6mg. They contain all the necessary components to create 250ml of delicious E-liquid effortlessly. Alternatively, we offer 150ml Rocket Shots in either 3mg freebase or 10mg salt nicotine variants, which also provide you with everything needed to craft 150ml of premium e-liquid.

What is a Rocket Shot?

A Rocket Shot is a convenient 150ml bottle of Vegetable Glycerine, leaving ample space for nicotine shots and your preferred one-shot flavourings. It comes in two options: 3mg freebase nicotine and 10mg Salt nicotine. Each variation enables you to produce 150ml of ready-to-vape e-liquid. Our extensive selection includes a wide array of one-shot flavourings from various brands, ensuring our customers have abundant choices to suit their preferences.

What are Propylene Glycol and Vegetable Glycerine?

Propylene Glycol (PG) and Vegetable Glycerine (VG) are the core components of e-liquids. PG is a colourless, odourless liquid with a slightly sweet taste, carrying the flavour and providing a throat hit sensation. It has low viscosity, making it easily absorbed by wicking material in vape devices. On the other hand, VG is a natural, viscous liquid with a sweet taste, derived from vegetable oils. It creates dense vapour clouds and offers a smoother throat hit compared to PG. However, it can be slower to absorb in certain atomiser setups due to its thicker consistency. The ratio of PG to VG in e-liquids can be adjusted to cater to different vaping preferences, providing a versatile foundation for various vaping experiences.

Why is my liquid cloudy?

E-liquids may exhibit cloudiness for various reasons. When freshly mixed, cloudiness can occur because of the introduction of oxygen during the mixing process. However, this cloudiness typically dissipates within a few days as bubbles form and rise to the surface.

In certain cases, some e-liquids may remain cloudy due to chemical reactions between specific flavourings, particularly those with apple or citrus notes. Despite the cloudiness, there is no need to be concerned, as it does not impact the e-liquid’s performance or quality in any way. The cloudiness is merely a cosmetic effect and does not affect the overall vaping experience.

How do I avoid cold or overly sweetened vapes?

Before making a purchase, we provide comprehensive information about the sweetness and coldness levels for each product we manufacture. Right below the “add to basket” button, you’ll find two barometers that indicate the specific sweetness and coldness of the product. These barometers serve as helpful guides to help you make an informed decision about the product’s flavour profile before adding it to your cart.

Why don’t I get much flavour?

There could be several reasons why your e-liquid’s flavour is not as expected, so let’s go through some possibilities step by step:

Firstly, it’s essential to ensure that the e-liquid was mixed correctly, using the appropriate amounts of each ingredient. If there is an imbalance in the ratio of Vegetable Glycerine (VG) or Propylene Glycol (PG), it can lead to a diluted flavour experience.

Secondly, consider whether the e-liquid has been steeped for the recommended amount of time, as indicated on the label. Steeping allows the flavours to blend and develop fully, enhancing the overall taste. If the e-liquid hasn’t been steeped adequately, the flavour may not reach its optimal potential.

Lastly, check if your coil or wick needs changing. Over time, coils and wicks can become saturated with old flavours, impacting the taste of the new e-liquid. Replacing the coil or wick regularly ensures a fresh and pure flavour experience.

By considering these factors, you can troubleshoot and identify the possible reasons for any discrepancies in the taste of your e-liquid, and enjoy a more satisfying vaping experience.

Why is my liquid harsh?

E-liquid may exhibit harshness due to various factors, each requiring consideration:

Firstly, freshly mixed e-liquids can sometimes be harsh initially, but they tend to smoothen out over time as they undergo steeping. Steeping allows the flavours to meld and mellow, resulting in a smoother vaping experience.

Secondly, harshness can arise from the need to change your coil or wick. Overused or burnt coils and wicks can adversely affect the flavour, leading to a harsh sensation during vaping.

Moreover, specific flavourings, particularly citrus variants, might be perceived as harsh by certain individuals. In such cases, transitioning to Nic salts or increasing the Vegetable Glycerine content can alleviate the harshness and provide a smoother vape.

Furthermore, exposure to direct sunlight or high temperatures can cause e-liquid to lose its flavour and become harsh. Storing e-liquid in a cool, dark place can help preserve its taste and quality.

Lastly, excessive nicotine or using nicotine that has exceeded its best-by date can contribute to harshness. Ensuring precise nicotine measurements and using fresh nicotine can prevent this issue.

By considering these aspects, you can troubleshoot the harshness in your e-liquid and enjoy a more enjoyable and satisfying vaping experience.

What is a Boss Shot?

A boss shot is like a ready-to-use e-liquid recipe packaged in a large bottle, leaving ample space for users to add their own Vegetable Glycerine, Propylene Glycol, and optional Nicotine. It provides a hassle-free and budget-friendly solution to create significant quantities of premium e-liquid. With boss shots, vapers can enjoy the convenience of a pre-made flavour profile while having the flexibility to customise the final product according to their preferred VG/PG ratio and nicotine strength. This approach simplifies the mixing process and allows users to produce large volumes of high-quality e-liquid at a fraction of the cost of pre-made e-liquids.

How do I mix my own e-Liquid?

Mixing your own e-liquid might appear intimidating, but it’s actually quite simple and straightforward. All you’ll need are Vegetable Glycerine, Propylene Glycol, Nicotine (if desired), and your chosen flavourings. Online resources, such as recipes and calculators, are readily available to assist you throughout the process.

In our commitment to making things even easier, we’ve introduced the Boss Shot—an innovative solution that simplifies the entire mixing process. With the Boss Shot, you’ll receive a pre-measured blend of flavourings in a single bottle, streamlining the mixing procedure and making it more convenient than ever. Now, you can create your personalised e-liquid effortlessly and enjoy a vaping experience tailored to your preferences.

How do I know what ingredients to add?

You can find detailed instructions for using the boss shots on the label itself. If you encounter any challenges during the mixing process, don’t hesitate to reach out to us at sales@flavour-boss.co.uk. Our dedicated customer service representatives will be more than happy to guide you through any difficulties.

Is it safe to mix my own e-Liquid?

Mixing e-liquid at home can be a safe and enjoyable activity, as long as you follow these essential guidelines:

First and foremost, ensure that the area where you’re mixing and all the utensils you’re using are clean and free from any contaminants. A clean environment helps maintain the purity and safety of the final e-liquid product.

When adding the ingredients, it is crucial to be meticulous and accurate with the measurements. Double-checking the amounts you’re adding ensures that the e-liquid is properly balanced and avoids any unwanted effects from inaccuracies.

If you are working with higher strength nicotine, particularly 30mg and above, take precautions to avoid contact with your skin. It’s advisable to use gloves as an extra safety measure to minimise any potential risks.

Lastly, safety should always be a priority, especially when dealing with e-liquid ingredients. Keep all components, as well as the final e-liquid product, out of the reach of children and pets. This precaution helps prevent accidental ingestion or contact with potentially harmful substances.

By adhering to these guidelines, you can confidently and safely enjoy the process of mixing e-liquid at home while creating a customised vaping experience to suit your preferences.

What is the difference between Nicotine Salts & Freebase Nicotine?

Both freebase nicotine and salt nicotine share a common origin as high-strength nicotine, which is then diluted with either Vegetable Glycerine or Propylene Glycol (or a combination of both) to create vaping solutions. However, the key difference lies in the addition of an acid to salt nicotine, effectively reducing its pH level. This modification results in a smoother and faster-acting nicotine experience compared to freebase nicotine.

In summary, while both types of nicotine serve the same purpose in e-liquids, salt nicotine’s inclusion of an acid gives it a distinct advantage in terms of enhanced smoothness and quicker absorption, making it a popular choice among many vapers.

Why does my vape juice taste “soapy”?

It’s difficult to determine the cause of a “soapy” taste with vape juice as there are many factors involved. These are listed below:

1. Residue or Contaminants: One of the common causes of a soapy taste is residual cleaning agents or contaminants left in the vaping device, particularly in the tank or coil. When the device is not thoroughly cleaned after purchase or after changing e-liquid flavours, these residues can mix with the new e-liquid and create an unpleasant taste.
2. Steeping: Steeping is a process where e-liquids are left to sit for some time to enhance their flavour. If an e-liquid is steeped for too long or improperly, it can develop an off-putting soapy taste.
3. Vaper’s Tongue: Vaper’s tongue is a condition where your taste buds become desensitized to certain flavours, making them taste bland or strange. This can lead to a soapy taste, but it’s usually temporary and can be resolved by switching to a different e-liquid or taking a break from vaping.
4. Cross-Contamination: If you’ve used the same tank or coil for different flavours of e-liquid without proper cleaning, residue from previous flavours can mix with the new e-liquid and create unusual tastes, including a soapy one.
5. Sensitivity or Allergies: Sensitivity or allergies to specific chemicals or flavouring agents in vape juice can result in adverse reactions, including a soapy taste. Propylene glycol (PG) and vegetable glycerine (VG) can also cause sensitivities or allergies in some users, leading to unusual tastes or irritation in the mouth or throat.
6. Chemical Reactions: Unintended chemical reactions between the components of the e-liquid or with the materials of the vaping device may lead to unusual tastes.
7. Improper Storage: E-liquids that are stored inappropriately, exposed to extreme temperatures, or subjected to light for extended periods can degrade and develop strange flavours, including a soapy taste.

Can I pay by PayPal?

PayPal’s policies strictly prohibit transactions involving all forms of tobacco products, including cigarettes, cigars, and smokeless tobacco. These restrictions are imposed due to legal obligations and industry regulations governing online tobacco sales. Despite the obvious distinction that vape products are not tobacco-based, we have no authority over PayPal’s policies, and as a result, we are unable to offer PayPal as a payment option for our products.

Can I pay by Klarna or Clearpay?

Klarna and Clearpay are prominent payment providers that offer various financing options to consumers. However, both companies have strict policies that prohibit transactions for all types of tobacco products, including vaping products. This decision is driven by legal requirements and industry regulations surrounding the sale and promotion of tobacco and vaping-related items. As responsible financial platforms, Klarna and Clearpay aim to adhere to these guidelines, promoting a safe and compliant environment for their users. As a result, any transactions involving tobacco or vaping products are not permitted through their services, ensuring alignment with regulatory standards and protecting the well-being of their customers.

What payment options do you offer?

Vivawallet

VivaWallet allows businesses to accept payments through various channels, such as credit and debit cards, online payments, QR codes, and contactless transactions. It also provides merchants with tools for managing their transactions, monitoring sales, and handling financial operations.

For consumers, VivaWallet offers mobile wallets and digital payment options, making it convenient to make purchases both online and in physical stores. Additionally, it facilitates person-to-person (P2P) transfers, bill payments, and other financial services.

Where is my order?

We aim to dispatch orders within one working day, but during busy periods, it may take up to 3 working days (excluding weekends and bank holidays). We offer comprehensive tracked and signed services with UPS, Royal Mail, and DHL. Delivery times are estimated and not guaranteed. We have good rates with UPS and can send packages to local access points for Click & Collect. If you can’t be present for delivery, call us to make arrangements. Unforeseen circumstances may cause delays, but we will work with our shipping partners to resolve them promptly.

How long does delivery take after I have received a dispatch notification?

Typically, you can expect to receive your package on the following day. However, in certain instances, delivery might take an extra day due to varying courier workloads.

What is your returns policy?

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange for unopened items. Additionally, we are unable to provide an exchange or refund for any item containing nicotine. To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in the original packaging.

Exempt Items:

Certain goods are exempt from being returned, including perishable items such as food, flowers, newspapers, or magazines. Moreover, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non-returnable items include gift cards and some health and personal care items.

Refunds:

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error. Additionally, any item returned more than 30 days after delivery may receive only a partial refund.

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

If you have not yet received your refund, please check your bank account and contact your credit card company. Sometimes, there may be a processing time before the refund is officially posted. If the issue persists, please reach out to us at sales@flavour-boss.co.uk.

Sale Items:

Only regular priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please send us an email at sales@flavour-boss.co.uk and mail your item to: Unit 6, Dunscar Business Park, Blackburn Road, Bolton, LAN, BL7 9PQ, United Kingdom.

Gifts:

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will mail you a gift certificate. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, and they will be notified about your return.

Shipping:

To return your product, mail it to: Unit 6, Dunscar Business Park, Blackburn Road, Bolton, LAN, BL7 9PQ, United Kingdom. If you reside outside the UK, you will be responsible for paying the shipping costs for returning your item, including refusing deliveries during transit. Shipping costs are non-refundable. If you receive a refund, the cost of any return or original shipping may be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location, and we cannot guarantee that we will receive your returned item.