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Help & Contact

Please select the subject below and click for more information.
  • Where do I start?

    We recommend our starter kits as a good place to start. They come in two nicotine strengths – 3mg or 6mg. Everything you need is there to make 250ml of great tasting E-liquid. Alternatively, we also sell 150ml Rocket Shots in 3mg freebase or 10mg salt nicotine, which again, provides you with everything you need to make 150ml of e-liquid.

  • What is a Rocket Shot?

    A rocket shot is a 150ml bottle of Vegetable Glycerine with enough space left for nicotine shots and your choice of one-shot flavourings. They come in 2 variations – 3mg freebase nicotine and 10mg Salt nicotine. Both variations make 150ml of finished e-liquid. We stock many different brands of one-shot flavourings to give our customers as much choice as possible.

  • What are Propylene Glycol and Vegetable Glycerine?

    Propylene Glycol and Vegetable Glycerine are the two main ingredients in e-liquid. If you’d like to learn more about where they come from and what they are used for you can read on in this handy blog post here – https://flavour-boss.co.uk/vape-blog/the-uses-of-pg-and-vg/

  • Why is my liquid cloudy?

    E-liquid can become cloudy for several reasons. Often, they are cloudy when first mixed due to the mixing procedure introducing oxygen into the e-liquid. This cloudiness will clear up over a few days as the cloudiness forms into bubbles and floats to the top. Some e-liquids can stay cloudy. This is to do with a chemical reaction that can happen between certain flavourings, often apple or citrus flavours in particular. The cloudiness is nothing to worry about and will not affect the e-liquid in any way.

  • How do I avoid cold or overly sweetened vapes?

    There is information on every product that we manufacture to inform you of how cold or sweet a product is before you purchase it. If you look just below the “add to basket” button you will see two barometers that indicate the products sweetness/coldness.

  • Why don't I get much flavour?

    There could be several reasons here so let’s start at the start:

     

    Was it mixed correctly using the correct amounts of each ingredient? Too much VG or PG will dilute the flavour.

    Has it been steeped for the recommended amount of time, as described on the label?

    Does your coil or wick need changing?

  • Why is my liquid harsh?

    E-liquid can be harsh for a number of reasons:

     

    Some e-liquid is harsh when freshly mixed and then smooths out as it steeps.

    E-liquid can become harsh if your coil or wick needs changing.

    Sometimes certain flavourings can be perceived as harsh by some people. Citrus flavours are common for this. Often switching to Nic salts or adding a little extra Vegetable Glycerine solves this problem. 

    If e-liquid is left in direct sunlight or somewhere hot, often it can lose flavour and become harsh. 

    If you have added too much nicotine or the nicotine has passed its best by date.

  • What is a Boss Shot?

    A boss shot is essentially a premade e-liquid recipe in a large bottle, with enough space for the end user to add their own Vegetable Glycerine, Propylene Glycol and Nicotine (if required). Essentially, it’s a simple and cost-effective way to make large amounts of high-quality e-liquid for small amounts of money.

  • How do I mix my own e-Liquid?

    Mixing e-liquid can seem like a daunting task but in fact is extremely easy to do. You will need Vegetable Glycerine, Propylene Glycol, Nicotine and flavourings. Recipes and calculators can all be found online.

    We have simplified this process further with the invention of the Boss Shot.

  • How do I know what ingredients to add?

    The instructions are on the label of the boss shots. If you are still having difficulties with any part of the mixing process, drop us an email at sales@flavour-boss.co.uk and one of our customer service representatives will talk you through it.

  • Is it safe to mix my own e-Liquid?

    It is perfectly safe to mix e-liquid at home providing you adhere to the following:

    • Make sure the area you are mixing in and any utensils you are using are clean. 
    • Check and then double check that the amounts you are adding are correct.
    • If handling higher strength nicotine (30mg and above) avoid contact with skin. Use gloves if possible. 
    • Keep all ingredients, including the final product out of reach of children and pets.
  • What is the difference between Nicotine Salts & Freebase Nicotine?

    Freebase nicotine and salt nicotine are essentially the same thing, High strength nicotine diluted in either Vegetable Glycerine or Propylene Glycol (or a mixture of the two), only salt nicotine has an acid added to it to lower the PH, which in turn makes it smoother and faster acting. You can read further about this here – https://flavour-boss.co.uk/vape-blog/what-you-should-know-about-nicotine/

  • What is Pay360?

    Pay360 by Capita has been providing secure payment services for over 18 years. Trusted by brands big and small, they help us offer seamless payment experiences across our online and offline payment channels.

  • Can I pay by PayPal?

    PayPal prohibits transactions for all types of tobacco products, including cigarettes, cigars, and smokeless tobacco due to legal requirements and industry regulations for online tobacco sales. Although it is fairly obvious that vape products are not tobacco-based. This is out of our control and as such we can not offer PayPal as a payment option.

  • Where is my order?

    We try our best to dispatch orders the next working day. During busy periods we extend this up to 3 working days (these exclude weekends and bank holidays) without notice. We have partnered up with UPS, Royal Mail & DHL to offer fully comprehensive tracked and signed services. Please be aware that all delivery periods are provided by our partners and are not guarantees.

    We have secured great rates with UPS and, have the ability to send your package to a local access point (Click & Collect). Not going to be in? No problem! Call us today (01204 309 315) and we will make arrangements on your behalf.

    Your order may be delayed due to unforeseen circumstances, we will do what we can to have one of our shipping partners release your package at the earliest convenience

  • How do I register an account with Flavour Boss?

    To register for an account with us. simply select the 'my account' icon in the top right of the web page. This will take you to a registration page, where only your email and a new password is needed to get started.

  • Can I view my order history?

    Yes, you can! By selecting the 'my account' icon in the top-right of the web page, you will be taken to your account dashboard. From here, you'll be able to view various account records, such as your shipping address, and even a detailed order history.

  • What is your returns Policy?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange for unopened items. We also can’t offer an exchange or refund for any item containing nicotine. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: * Gift cards * Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@flavour-boss.co.uk. Sale items Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@flavour-boss.co.uk and send your item to: Unit 6, Dunscar Business Park, Blackburn Road, Bolton, LAN, BL7 9PQ, United Kingdom. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to Unit 6, Dunscar Business Park, Blackburn Road, Bolton, LAN, BL7 9PQ, United Kingdom. If you reside out of the UK, you will be responsible for paying for your own shipping costs for returning your item. This includes refusing deliveries during transit. Shipping costs are non-refundable. If you receive a refund, the cost of any return or original shipping may be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item.

  • What couriers do you use?

    We have partnered up with UPS, Royal Mail & DHL to offer fully comprehensive tracked and signed services. Please be aware that all delivery periods are provided by our partners and are not guarantees

     

    We have secured great rates with UPS and, have the ability to send your package to a local access point (Click & Collect). Not going to be in? No problem! Call us today (01204 309 315) and we will make arrangements on your behalf.

     

    Your order may be delayed due to unforeseen circumstances, we will do what we can to have one of our shipping partners release your package at the earliest convenience

     

    UPS Standard. Once dispatched, Delivery is within 1-2 working days throughout most of UK’s mainland. Collection and Delivery are not guaranteed

     

    UPS Express. Once dispatched, Delivery is next working day throughout most of UK’s mainland.

  • How do I sign up to your newsletter?

    You can sign up for our newsletter by completing the sign up form below.

     

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