Refund and Returns Policy

Overview

At Flavour Boss, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns Policy below for detailed information on how to proceed with a return:

Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • The product must be unused, unopened, and in its original condition and packaging.
  • Flavour concentrates and e-liquids cannot be returned for safety and hygiene reasons, except in the case of a defect or if we have sent you the item incorrectly.

Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the order.

We may request visual evidence, such as photographs or videos, to validate the issue before proceeding with the return.

Incorrect Items:

In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the order.

We will arrange for the correct product to be shipped to you, and you may be required to return the incorrect item using a prepaid shipping label provided by us.

Return Process:

Before returning any product, please contact our customer support team to initiate the return process.

You will be provided with a Return Authorisation Number (RAN), which must be included with the returned package for efficient processing.

Securely package the product and affix the RAN on the outside of the package.

Shipping Costs:

In the case of defective, damaged, or incorrect items, Flavour Boss / Boss Shot Ltd will cover the shipping costs for the return.

If the return is due to any other reason, the customer will be responsible for the return shipping costs.

Refund Process:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method within a reasonable timeframe.

Non-Returnable Items:

Flavour concentrates and e-liquids are non-returnable due to safety and hygiene reasons, except in the case of a defect or if we have sent you the item incorrectly.

International Refunds & Returns:

Refusal to Pay Duties and Taxes:

In the event that a customer refuses to pay import duties or taxes imposed by the customs authorities of their country, Flavour Boss holds no responsibility for the refusal. Any fees associated with duties or taxes will be deducted from the final refund value issued to the customer.

Return Postage:

Flavour Boss does not cover the cost of return postage for international customers. The responsibility for return shipping fees lies with the customer.

Insurance:

Flavour Boss does not provide any insurance coverage for loss or damage to parcels during the return process. Customers are encouraged to secure appropriate insurance for their returned items.

Outbound and Inbound Delivery Fees:

In instances where an issue arises that is not attributed to Flavour Boss, the company reserves the right to deduct any outbound and inbound delivery fees from the refund amount before processing. This includes but is not limited to issues unrelated to the product quality or fulfillment process.

Condition of Returned Items:

Customers are responsible for ensuring that returned items are in their original condition, unused, and in the original packaging. Refunds may be subject to deductions if items are returned in a condition that renders them unsuitable for resale.

Processing Time:

Refunds for international returns will be processed promptly upon the satisfactory inspection of the returned items. However, processing times may vary based on individual cases and circumstances.

Communication:

Customers are encouraged to contact Flavour Boss customer service for any clarification or assistance regarding the international return process. Clear communication ensures a smoother resolution of issues and facilitates a more efficient return and refund process.

This policy is part of the broader Terms and Conditions governing transactions with Flavour Boss. Please review our complete Terms and Conditions for a comprehensive understanding of our policies.

Contact Information:

For any questions or to initiate a return, please contact our customer support team at {email} or using the form on our Contact Us page.

Please note that this Returns Policy is subject to change without prior notice.

We recommend reviewing our website for the most up-to-date policy or contacting our customer support team for any clarifications.