Terms & Conditions

Introduction

Welcome to Flavour Boss / Boss Shot Ltd (“Flavour Boss”), the leading manufacturer and supplier of vaping products and concentrates. We are delighted to have you visit our website, www.flavour-boss.co.uk, and explore our premium offerings. Before you continue browsing or making any purchases, we kindly request that you carefully read and understand the following Terms & Conditions.

By accessing or using our website, you (referred to as “user,” “customer,” or “visitor”) agree to be bound by these Terms & Conditions, which constitute a legally binding agreement between you and Flavour Boss. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

These Terms & Conditions apply to all users, customers, and visitors of www.flavour-boss.co.uk. Whether you are here to browse our products, place an order, or simply gather information, these Terms & Conditions govern your interactions with our website and any associated services.

Flavour Boss reserves the right to update, modify, or amend these Terms & Conditions at any time without prior notice. We encourage you to review this page regularly to stay informed about any changes. Your continued use of our website after any modifications signifies your acceptance of the updated Terms & Conditions.

Please feel free to contact us with any questions or concerns regarding these Terms & Conditions. You can reach us at our registered office address: Unit 6, Dunscar Business Park, Blackburn Road, Bolton, Greater Manchester, BL7 9PQ, United Kingdom, via phone at 01204 309 315, or through our contact email at sales@flavour-boss.co.uk.

Definitions

  1. “Flavour Boss / Boss Shot Ltd” or “Company” refers to the legal entity and business entity operating under the name Flavour Boss / Boss Shot Ltd, specialising in the manufacturing and supply of vaping products and concentrates. The company’s registered office is located at Unit 6, Dunscar Business Park, Blackburn Road, Bolton, Greater Manchester, BL7 9PQ, United Kingdom.
  2. “Website” refers to the online platform accessible at www.flavour-boss.co.uk, owned and operated by Flavour Boss, where customers and visitors can browse, interact, and purchase vaping products and concentrates.
  3. “User” or “Users” refers to any individual, whether a customer, visitor, or registered member, who accesses and uses the Flavour Boss website, engaging in any form of interaction or transaction.
  4. “Customer” or “Customers” pertains to any user who completes a purchase on the Flavour Boss website, whether for vaping products, concentrates, or any other goods offered for sale.
  5. “Visitor” or “Visitors” denotes any individual who navigates or views the Flavour Boss website without completing a purchase or registration.
  6. “Terms & Conditions” refers to this legally binding agreement that outlines the rights, responsibilities, and obligations of users, customers, and visitors concerning their use and interactions with the Flavour Boss website.
  7. “Products” encompasses all vaping goods, concentrates, accessories, and related items available for purchase on the Flavour Boss website.
  8. “Legal Smoking Age” signifies the minimum age required by law to purchase and use vaping products and concentrates in the respective country or jurisdiction of the user.
  9. “Agreement” refers collectively to these Terms & Conditions and any additional policies, guidelines, or rules implemented by Flavour Boss, governing the use of the website and purchase of products.

Acceptance of Terms

By accessing, browsing, or using the Flavour Boss website (www.flavour-boss.co.uk) and engaging in any form of interaction or transaction, users explicitly acknowledge that they have read, understood, and agreed to these Terms & Conditions. Users accept the terms of this agreement in full, and this acceptance constitutes a legally binding contract between the user and Flavour Boss / Boss Shot Ltd.

Additionally, by proceeding with a purchase on the Flavour Boss website, customers affirm their consent and agreement to abide by these Terms & Conditions. Customers acknowledge that they are of legal smoking age in their respective country or jurisdiction and have the legal capacity to enter into this agreement.

If a user does not agree with any part of these Terms & Conditions, they must immediately cease using the Flavour Boss website and refrain from making any purchases or interacting with the platform in any manner.

Flavour Boss reserves the right to deny access to the website or restrict services to any user who fails to comply with these Terms & Conditions or engages in activities that violate applicable laws or regulations. By using the website, users acknowledge their responsibility to review and adhere to any updates or modifications to these Terms & Conditions, as published on the website from time to time.

Use of Website or Services

Users are granted a limited, non-exclusive, and non-transferable right to access and use the Flavour Boss website (www.flavour-boss.co.uk) for personal, non-commercial purposes, in accordance with these Terms & Conditions. The company offers a range of services and products related to vaping, concentrates, and accessories, which users may explore, browse, and, if eligible, purchase.

To use the website, users must be of legal smoking age in their country or jurisdiction. By accessing the website, users confirm that they meet the minimum age requirement to purchase and use vaping products and concentrates.

Restrictions on Usage:

  1. Age Restriction: Users must be of legal smoking age in their country or jurisdiction to access the website and make purchases. Flavour Boss does not knowingly collect personal information from individuals under the legal smoking age, and any such information received inadvertently will be promptly deleted.
  2. Prohibited Activities: Users are strictly prohibited from engaging in the following activities while using the Flavour Boss website:
    1. Misrepresentation: Users must provide accurate and truthful information when registering, making purchases, or interacting with the website. Impersonation, false identity, or fraudulent representation is strictly forbidden.
    2. Unlawful Use: Users shall not use the website for any unlawful, fraudulent, or unauthorised purposes, including, but not limited to, unauthorised access to other users’ accounts, hacking, data breaches, or distribution of harmful software.
    3. Content Violations: Users shall not upload, post, or transmit any content that is defamatory, obscene, offensive, infringing, or in violation of any intellectual property rights or applicable laws.
    4. Commercial Use: Users shall not use the website for commercial purposes without obtaining prior written consent from Flavour Boss. This includes any unauthorised advertising, solicitation, or promotional activities.
    5. Interference: Users shall not interfere with the functionality, security, or integrity of the website, including attempting to gain unauthorised access to Flavour Boss’s servers or systems.
    6. Resale: Users shall not resell Flavour Boss products or services without explicit permission from the company.
  3. Compliance with Laws: Users must comply with all applicable laws, regulations, and guidelines while using the website and engaging in any transactions.

Flavour Boss reserves the right to suspend or terminate access to the website for any user who violates these Terms & Conditions or engages in activities that are harmful to the company or other users. The company also reserves the right to take legal action against individuals or entities involved in unauthorised or prohibited activities on the website.

Intellectual Property

All content, materials, and intellectual property rights featured on the Flavour Boss website (www.flavour-boss.co.uk) are the sole and exclusive property of Flavour Boss / Boss Shot Ltd, unless otherwise stated. This includes, but is not limited to:

  1. Trademarks: The company name, Flavour Boss, and any associated logos, slogans, or product names are trademarks owned by Flavour Boss. Unauthorised use, reproduction, or imitation of these trademarks is strictly prohibited.
  2. Copyrights: All textual, visual, and audio content present on the website, including product descriptions, images, videos, graphics, and designs, are protected by copyright laws. Users are not permitted to reproduce, distribute, display, or create derivative works based on such content without prior written authorisation from Flavour Boss.
  3. Patents: Certain products or technologies offered by Flavour Boss may be protected by patents or other forms of intellectual property rights. Any unauthorised use, replication, or reverse engineering of such patented items is strictly prohibited.
  4. Trade Secrets: Flavour Boss may possess trade secrets, proprietary information, and confidential data related to its operations, products, or services. Users shall not disclose, share, or use such information for any purpose other than their personal interactions with the website.
  5. User-Generated Content: Any content submitted, posted, or shared by users on the Flavour Boss website, such as reviews or comments, may be subject to intellectual property protection. By submitting user-generated content, users grant Flavour Boss a non-exclusive, perpetual, worldwide, royalty-free licence to use, display, modify, or distribute such content for promotional or marketing purposes.

Flavour Boss acknowledges and respects the intellectual property rights of third parties. If you believe that any content on the website infringes upon your intellectual property rights, please contact us immediately using the contact information provided in these Terms & Conditions.

Any unauthorised use or infringement of Flavour Boss’s intellectual property rights may result in legal action, including but not limited to, seeking damages, injunctive relief, or any other remedies available under the applicable laws and regulations. Users are encouraged to report any suspected violations of intellectual property rights to ensure a fair and respectful online environment for all.

Orders and Payments

Placing and Accepting Orders:

To place an order on the Flavour Boss website, users must first select the desired products and add them to their virtual shopping cart. Once the shopping cart contains all the desired items, users can proceed to the checkout process. During checkout, users will be prompted to provide necessary information, including delivery address and payment details.

Upon completing the checkout process, users will receive an order confirmation email from Flavour Boss, acknowledging receipt of the order. Please note that the order confirmation email does not constitute acceptance of the order. Flavour Boss reserves the right to accept or decline any order, and the contract between the user and Flavour Boss shall only be formed when the company dispatches the ordered products and sends a dispatch confirmation email.

Payment Terms, Pricing, and Billing Details:

Payment for orders can be made using various payment methods accepted by Flavour Boss, including credit cards, debit cards, and other electronic payment options. The total order amount, including product prices, shipping charges, and applicable taxes, will be clearly displayed during the checkout process.

Flavour Boss strives to maintain accurate and up-to-date pricing information on the website. However, in the event of any pricing errors or discrepancies, Flavour Boss reserves the right to cancel the order or rectify the pricing information before proceeding with the order.

Users are responsible for providing accurate and valid billing information during the checkout process. By providing payment information, users represent and warrant that they are authorised to use the selected payment method and that the information provided is true and complete.

Flavour Boss may use third-party payment processors to facilitate secure and efficient transactions. Users’ payment information is securely processed, and Flavour Boss does not store or have access to users’ full payment card details.

Flavour Boss may occasionally offer discounts, promotions, or special offers, subject to specific terms and conditions. These offers may be limited in time or quantity and are at the discretion of the company.

In the event of payment disputes, users are encouraged to contact Flavour Boss’s customer support promptly to seek resolution.

Please note that Flavour Boss retains legal ownership of all products until full payment has been received and processed.

For any further details or enquiries related to orders, payments, or pricing, users may contact Flavour Boss via the provided contact information on the website.

Refunds & Returns

At Flavour Boss, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns Policy below for detailed information on how to proceed with a return:

Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • The product must be unused, unopened, and in its original condition and packaging.
  • Flavour concentrates and e-liquids cannot be returned for safety and hygiene reasons, except in the case of a defect or if we have sent you the item incorrectly.

Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the order.

We may request visual evidence, such as photographs or videos, to validate the issue before proceeding with the return.

Incorrect Items:

In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the order.

We will arrange for the correct product to be shipped to you, and you may be required to return the incorrect item using a prepaid shipping label provided by us.

Return Process:

Before returning any product, please contact our customer support team to initiate the return process.

You will be provided with a Return Authorisation Number (RAN), which must be included with the returned package for efficient processing.

Securely package the product and affix the RAN on the outside of the package.

Shipping Costs:

In the case of defective, damaged, or incorrect items, Flavour Boss / Boss Shot Ltd will cover the shipping costs for the return.

If the return is due to any other reason, the customer will be responsible for the return shipping costs.

Refund Process:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method within a reasonable timeframe.

Non-Returnable Items:

Flavour concentrates and e-liquids are non-returnable due to safety and hygiene reasons, except in the case of a defect or if we have sent you the item incorrectly.

Contact Information:

For any questions or to initiate a return, please contact our customer support team at {email} or using the form on our Contact Us page.

Please note that this Returns Policy is subject to change without prior notice.

We recommend reviewing our website for the most up-to-date policy or contacting our customer support team for any clarifications.

Privacy Policy

At Flavour Boss / Boss Shot Ltd, we value the privacy and security of our users’ data. This section outlines how we collect, use, and protect user data, as well as our cookie policy.

  1. Data Collection:
    1. Personal Information: During the registration and checkout processes, we collect certain personal information, including but not limited to name, address, email address, and contact details. This information is necessary for order processing, delivery, and communication with our customers.
    2. Payment Information: When making a purchase, users provide payment details, such as credit card or debit card information. Flavour Boss does not store or have access to users’ full payment card details, as all payment transactions are securely processed through reputable third-party payment processors.
    3. Log Data: We automatically collect certain information when users access our website, such as IP address, browser type, and operating system. This data helps us analyse user behaviour and improve the website’s functionality.
    4. Cookies and Similar Technologies: Flavour Boss uses cookies and similar technologies to enhance user experience and gather analytical data. For more information on our cookie policy, please refer to the section below.
  2. Data Use:
    1. Order Processing: We use personal information to process orders, manage deliveries, and provide customer support.
    2. Communication: We may use email addresses and contact details to communicate order updates, promotions, and relevant information related to our products and services. Users have the option to opt-out of promotional communications.
    3. Improvements: User data helps us analyse website performance, identify trends, and make improvements to enhance user experience.
    4. Legal Compliance: Flavour Boss may disclose user data to comply with legal obligations, respond to legal requests, or protect our rights, privacy, safety, or property.
  3. Data Protection:
    1. Security Measures: Flavour Boss employs industry-standard security measures to protect user data from unauthorised access, disclosure, or alteration.
    2. Data Retention: We retain user data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
  4. Cookie Policy:
    1. Cookies: Cookies are small text files that are stored on users’ devices to track website activity and personalise user experience. By using our website, users consent to the use of cookies in accordance with this policy.
    2. Types of Cookies: Flavour Boss uses session cookies for temporary purposes, such as maintaining user sessions during website visits. We also use persistent cookies to remember user preferences and provide a more personalised experience.
    3. Third-Party Cookies: We may work with third-party partners who use cookies on our website for analytics, advertising, and other purposes. These cookies are subject to the privacy policies of the respective third-party providers.
    4. Cookie Management: Users can control and manage cookie preferences through their browser settings. However, disabling cookies may impact certain features and functionality of our website.

For more detailed information on our data collection, usage, and protection practises, as well as our cookie policy, please refer to our dedicated Privacy Policy page on the Flavour Boss website. If you have any questions or concerns regarding your data privacy, please contact our privacy team using the provided contact information.

Disclaimers

  1. Limitations of Liability
    1. Flavour Boss / Boss Shot Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the Flavour Boss website or any products purchased through the website.
    2. Flavour Boss does not assume liability for any loss of data, profits, business opportunities, or any other intangible losses resulting from the use or inability to use the website or any linked content.
    3. Flavour Boss shall not be responsible for any delays, disruptions, or errors in the operation of the website, including but not limited to technical issues, server downtime, or network outages.
    4. Flavour Boss is not liable for any damages or harm caused by third-party content, links, or advertisements appearing on the website.
    5. Users acknowledge that their use of the website and reliance on any information or content provided is at their own risk.
  2. Disclaimer of Warranties
    1. Flavour Boss provides the website and its contents on an “as is” and “as available” basis. We do not make any warranties or representations regarding the accuracy, completeness, or reliability of the website’s content.
    2. Flavour Boss does not warrant that the website will be error-free, uninterrupted, or free from viruses or harmful components.
    3. We make no warranties or guarantees regarding the availability, quality, or performance of the products or services offered on the website.
    4. Flavour Boss disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
    5. Any information or advice obtained from Flavour Boss through the website or any other means does not create any warranty not expressly stated in these Terms & Conditions.
    6. Flavour Boss does not endorse or guarantee the accuracy, safety, or efficacy of any user-generated content, reviews, or recommendations.
    7. Flavour Boss is not responsible for any product-related allergies, health issues, or adverse reactions resulting from the use of our products. Users should review product ingredients and consult with a healthcare professional if needed.

Please be aware that the limitations of liability and disclaimers mentioned above apply to the fullest extent permitted by applicable law. Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities, so these disclaimers may not apply in such cases. In such instances, Flavour Boss’s liability shall be limited to the maximum extent allowed by law. Users are advised to review and understand these disclaimers before using the Flavour Boss website or engaging in any transactions.

Indemnification

By using the Flavour Boss website and engaging in any interactions or transactions, users agree to indemnify and hold harmless Flavour Boss / Boss Shot Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, expenses, and costs, including reasonable legal fees, arising from:

  1. User Content: Any content or material that users submit, post, or share on the Flavour Boss website, including reviews, comments, or feedback, which may infringe upon the rights of third parties or violate any laws or regulations.
  2. User Conduct: Any actions or conduct of users that violate these Terms & Conditions, including but not limited to unauthorised access to the website, misuse of the website’s content, or engaging in fraudulent or unlawful activities.
  3. Product Use: Any injuries, damages, or losses resulting from the use, misuse, or improper handling of Flavour Boss products by users or third parties.
  4. Breach of Warranty: Any breach of warranties, representations, or agreements made by users under these Terms & Conditions.
  5. Intellectual Property: Any claims of infringement or violation of intellectual property rights arising from users’ use of the Flavour Boss website or any content they submit.
  6. Privacy: Any claims or violations of data privacy, data protection, or unauthorised access to personal information resulting from users’ actions or negligence.

Users further agree to cooperate with Flavour Boss in the defence of any claims or actions brought against the company, and they shall not settle any such claims without prior written consent from Flavour Boss. Flavour Boss reserves the right to assume exclusive defence and control of any matter subject to indemnification by users.

Users acknowledge that this indemnification clause shall survive the termination of their use of the Flavour Boss website and any transactions conducted through the website. Flavour Boss may seek indemnification for any losses or damages incurred as a result of users’ actions or omissions in accordance with the terms stated in these Terms & Conditions.

Governing Law and Jurisdiction

The agreement between users and Flavour Boss / Boss Shot Ltd, as outlined in these Terms & Conditions, shall be governed by and construed in accordance with the laws of the United Kingdom.

Any legal disputes, controversies, or claims arising out of or relating to the use of the Flavour Boss website, products, or services, or the interpretation, breach, or termination of these Terms & Conditions, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Users expressly agree that any legal action or proceeding against Flavour Boss shall be brought solely in the courts of England and Wales. Flavour Boss reserves the right to initiate legal action in any other jurisdiction where deemed necessary to protect its rights or enforce these Terms & Conditions.

By using the Flavour Boss website, users submit to the jurisdiction of the courts of England and Wales and waive any objections to the exercise of jurisdiction over them by such courts on the basis of venue or inconvenient forum. Users agree to comply with all applicable laws and regulations when accessing and using the website and engaging in any transactions.

Changes to Terms & Conditions

Flavour Boss / Boss Shot Ltd reserves the right to update, modify, or amend these Terms & Conditions at any time without prior notice. Users will be informed of any changes by the updated date at the beginning of this document. The revised Terms & Conditions will be effective immediately upon posting on the Flavour Boss website.

Users are encouraged to review these Terms & Conditions regularly to stay informed about any updates or modifications. By continuing to use the Flavour Boss website after any changes to the Terms & Conditions, users acknowledge their acceptance of the updated terms.

Flavour Boss may also notify users of significant changes to these Terms & Conditions through email or any other appropriate means. It is the responsibility of users to ensure that the contact information provided to Flavour Boss is accurate and up-to-date to receive such notifications.

If any user disagrees with any part of the updated Terms & Conditions or is not willing to abide by the revised terms, they must immediately cease using the Flavour Boss website and refrain from making any further interactions or transactions.

The most current version of the Terms & Conditions will always be available on the Flavour Boss website for users to review. Users are advised to check this page regularly for any updates or changes to ensure compliance with the latest terms governing their use of the website and services.

Termination

The agreement between users and Flavour Boss / Boss Shot Ltd, as outlined in these Terms & Conditions, may be terminated under the following circumstances:

  1. User Request: Users have the right to terminate the agreement at any time by discontinuing their use of the Flavour Boss website and services. This can be done by ceasing to access the website and refraining from making any further interactions or transactions.
  2. Violation of Terms & Conditions: Flavour Boss reserves the right to terminate the agreement with any user who violates these Terms & Conditions or engages in activities that are unlawful, fraudulent, or harmful to the company or other users. Such termination may occur without prior notice or warning.
  3. Breach of Policies: The agreement may be terminated if a user breaches any of the specific policies, such as the Privacy Policy, Returns & Refunds Policy, or Cookie Policy, which are integral parts of these Terms & Conditions.
  4. Legal Obligations: Flavour Boss may terminate the agreement if required to do so by law, court order, or government regulation.
  5. Discontinuation of Services: Flavour Boss reserves the right to terminate or suspend the provision of certain services or the entire website at any time and without prior notice.

Upon termination of the agreement, users must cease all use of the Flavour Boss website and services. Users will remain bound by the obligations, liabilities, and responsibilities under these Terms & Conditions that expressly or by their nature survive the termination.

In the event of termination due to violations or breaches of the Terms & Conditions, Flavour Boss may take appropriate legal action to seek remedies and enforce its rights.

Flavour Boss shall not be liable to any user or third party for any damages or losses resulting from the termination of the agreement, regardless of the reasons leading to such termination.

Other Relevant Clauses or Information

  1. Entire Agreement: These Terms & Conditions constitute the entire agreement between users and Flavour Boss / Boss Shot Ltd and supersede any prior agreements, communications, or understandings, whether oral or written.
  2. Severability: If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
  3. Waiver: The failure of Flavour Boss to enforce any right or provision in these Terms & Conditions shall not be considered a waiver of such right or provision.
  4. Assignment: Users may not assign, transfer, or sublicense any of their rights or obligations under these Terms & Conditions without prior written consent from Flavour Boss. Flavour Boss may freely assign or transfer its rights and obligations under these Terms & Conditions.
  5. Force Majeure: Flavour Boss shall not be liable for any delays, failures, or disruptions in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or government actions.
  6. Headings: The section headings in these Terms & Conditions are provided for convenience and do not affect the interpretation of the agreement.
  7. Contact Information: For any enquiries, questions, or concerns related to these Terms & Conditions or Flavour Boss’s services, users may contact Flavour Boss through the provided contact information on the website.

By continuing to use the Flavour Boss website and engaging in any interactions or transactions, users acknowledge that they have read, understood, and agreed to all the terms and conditions set forth in this agreement. These Terms & Conditions are binding on all users and shall remain in effect until terminated as provided in the agreement.

Contact Information

For any inquiries, questions, or concerns related to these Terms & Conditions or Flavour Boss’s services, you can reach Flavour Boss / Boss Shot Ltd through the following contact information:

Website: www.flavour-boss.co.uk

Address: Unit 6, Dunscar Business Park, Blackburn Road, Bolton, Greater Manchester, BL7 9PQ, United Kingdom.

Phone: 01204 309 315

Email: sales@flavour-boss.co.uk

Please feel free to use any of the above methods to get in touch with Flavour Boss, and their dedicated customer support team will be happy to assist you.